The current general terms and conditions at the time of the order apply to the business relationship between you and me, Alicia Ephan, Juliusstraße 64, 12051 Berlin.
For questions, complaints and claims you can reach me on weekdays from 9 am to 6 pm by mail to info(at)ephan.eu or under this phone number +49 30 68085379.
Any natural person who concludes a legal transaction for a purpose that can predominantly be attributed neither to his commercial nor to his independent professional activity is a consumer within the meaning of these General Terms and Conditions (§13 BGB). In contrast, you are an entrepreneur if you act in the exercise of your commercial or independent professional activity when concluding the purchase (§ 14 BGB).
Contract language is German.
2. Contact conclusion
The presentation of the products on this website does not constitute a binding offer, but an invitation to place an order. Unless otherwise noted with the products, all offers are valid while stocks last.
From the assortment of this website you can select products and collect them in a virtual shopping cart without obligation. You can view and change the shopping cart by clicking on the corresponding icon. To complete your order, click on "Checkout" and enter your data. When ordering a voucher, the specification of a recipient and sender email address is mandatory, a message to the recipient you can optionally attach. Note! After purchase completion of a voucher card, an email with the voucher code will be sent directly to the recipient address with your optional message! You as the sender will also receive an email confirmation. If you want to print the voucher yourself and give it away, if necessary, enter your e-mail address as the recipient's address as well as the sender's address. With the click on "Order with costs" your order via my webshop is a legally binding offer to conclude a purchase contract.
I confirm receipt of the order by e-mail. This confirmation only represents the receipt of your order, but not the acceptance of your request. The contract is only concluded when I have informed you of the completion of your order process with a second e-mail and you have received an invoice for the respective order. A claim to acceptance of your purchase offer does not exist.
If the payment is not received by me within 10 calendar days after sending the order confirmation, I will withdraw from the contract as the seller. The order is then void and I have no obligation to deliver. The order is then done for you and me without further consequences. Exception is here, if offered, the payment method "purchase on account".
3. Prices and shipping costs
All prices shown on this website are VAT-exempt according to § 19 UStG. They represent final prices.
To the orders outside of Germany additional shipping costs and possible taxes as well as customs duties, which you must carry, are added. These can be found on the "Shipping" page and will be communicated to you during the ordering process.
4. Delivery, availability of goods
I ship worldwide.
Unless otherwise noted in the order confirmation, the delivery time within Germany is 7 to 14 working days. Please keep in mind here that I make everything by hand on demand. Delivery times abroad may vary individually from the above working days.
If an item is temporarily unavailable, I will inform you after receiving your order. If a product is not available within four weeks, you can withdraw from the purchase contract. In this case I am also entitled to withdraw from the contract. Payments made will be refunded to you immediately. A sales contract can also not come about at all, if the product should be permanently not available.
Furthermore, I reserve the right to withdraw from the purchase contract if the delivery of the goods could not be delivered twice through fault on their part. Also in this case a refund of the purchase price will be made.
You can provide payment by credit card, direct bank transfer or PayPal, if you have a required account. When completing the order process, you can then choose one of the available payment methods.
If the purchase price is rejected by the account/card-holding institution in the case of payment by credit card or PayPal, you will automatically be in default. You are then obligated without further reminder to pay the statutory default interest in the amount of 5% (five percent) above the respective base interest rate announced by the European Central Bank and the further damage caused by default, in particular the further collection costs. If a higher damage caused by default is caused, I am entitled to claim it.
6. Retention of title
Until full payment, the delivered goods remain my property. Exception is also here the payment method "purchase on account", if this is offered.
7. Warranty and guarantee
The warranty is determined by the statutory provisions of 24 months.
If goods are delivered with obvious transport damage, please complain about such defects as soon as possible to the deliverer and contact me. Failure to make a complaint or contact me has no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help to be able to assert your own claims against the transport insurance.
In case of slight negligence I am only liable for the violation of essential contractual obligations and limited to the foreseeable damage. This limitation does not apply in the case of injury to life, limb and health, as well as in the case of intentional or grossly negligent breach of duty. For a defect after the assumption of a guarantee for the quality of a product and in the case of fraudulently concealed defects, my liability remains unaffected regardless. I am not liable for other slightly negligent damage caused by a defect in the purchased item. Liability under the Product Liability Act remains unaffected.
9. Storage of the contract text
I will send you a confirmation by mail after receiving your order, in which you will find all specified order data.
Details about the general terms and conditions, cancellation policy, shipping costs and payment methods can be found on the corresponding pages of this website. If you have registered with a customer account in my store, you will find all details about your orders there.
10. Consumer dispute resolution procedure
I am not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board. I will be happy to clarify your concerns with you personally.
11. Final provisions
The place of jurisdiction and performance is Berlin if you are a merchant, a legal entity under public law or a special fund under public law.
The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods if (a) you have your habitual residence in Germany or (b) your habitual residence is in a state that is not a member of the European Union. If you have your habitual residence in a member state of the European Union, the applicability of German law shall also apply, whereby mandatory provisions of the state in which you have your habitual residence shall remain unaffected.
If, contrary to the information you provided when placing your order, you do not have a residence in Germany, have moved your residence abroad after conclusion of the contract or your residence is not known at the time the action is filed, the place of jurisdiction for all disputes arising from and in connection with the contractual relationship shall be Berlin.
The contract shall not become ineffective should some individual provisions be or become ineffective or void in whole or in part. The contracting parties undertake to replace the invalid or void provision with a valid provision that comes as close as possible to the intended economic purpose. This shall also apply in the event of a loophole.